Circle of Life Massage & Wellness Center Policies
We appreciate that you've chosen us for your massage & bodywork needs. To provide the best service possible to our clients we have implemented the following policies:
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.
Cancellations and No-Shows
If you are unable to keep your appointment, please call our office as soon as possible prior to the appointment to reschedule. Do not email. Please be aware that there will be a cancellation fee of 50% of the service fee charged if the appointment is canceled within 24 hours of your appointment time.
If you forget your appointment or simply do not arrive for your appointment it will be considered a "no-show" and will be charged the full session fee.
All fees must be paid before your next appointment.
If you are a WellSpan employee utilizing your insurance benefit please be aware that we cannot bill for any late cancellations or missed appointments. Those fees will be billed directly to you.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Late cancellation due to emergency, illness or inclement weather will generally not result in any late cancellation fees but this is determined on a case-by-case basis.
We request that you arrive for your appointment on time. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Circle of Life of 918 N. Reading Rd, Ephrata, PA operates the website www.circleoflifewellness.com.
This page is used to inform website visitors regarding our policies of the collection, use, and disclosure of personal information they may provide throughout the use of this website.
Information Collection and Use
For a better experience while using our website and/or to receive our newsletters, updates regarding our services, and other forms of contact, we may require you to provide us with certain personally identifiable information, including but not limited to your name and email address. The information that we collect will be used to contact or identify you and will not be shared with any third parties unless required to carry out the described service (i.e. information will be shared with an email service provider in order to send your newsletters or other emails you’ve subscribed to).
We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This data is collected and used to better enhance our website for improved functionality.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our website functions; To provide information to you per your request; To perform website-related services; or To assist us in analyzing how our website is used. We want to inform our website users that these third parties have access to some of the personal information you choose to share. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us with your personal information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Rights to Opt Out
You have the right to gain access to any of your personal information we’ve collected through the usage of our website. If you would like to gain access to this information or would like to exercise your right to opt out of continued collection of data, you may contact us at any time at firstname.lastname@example.org.