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Circle of Life Massage & Wellness Center Policies

We appreciate that you've chosen us for your massage & bodywork needs. To provide the best service possible to our clients we have implemented the following policies:

Cancellations and No-Shows

  • If you are unable to keep your appointment, please call our office as soon as possible prior to the appointment to reschedule. Please be aware that there may be a cancellation fee charged if the appointment is cancelled within 24 hours of your appointment time.

  • If you "No-show" one time, we will contact you to reschedule your appointment and remind you of our No-show policy.

  • If you "No-show" two times, we will contact you and you will receive a bill for $25. This bill must be paid before your next appointment is scheduled.

  • If you "No-show" more than twice, we will contact you and you will receive a bill for the full amount of the service. This bill must be paid before your next appointment is scheduled.

  • The "No-show" fee can be paid by cash or credit card. If a client has insurance through Wellspan, the "No-show" fee will NOT be deducted from the client's benefit.

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection or have experienced  vomiting or diarrhea within 24 hours prior to you appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Late cancellation due to emergency, illness or inclement weather will generally not result in any late cancellation fees but this is determined on a case-by-case basis.

Late Arrivals

We request that you arrive to your appointment on time. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends at the schedule time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

Inappropriate Behavior

Massage therapy is for therapeutic and relaxation purposes only. There is absolutely no sexual component to massage therapy whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Treat your therapist with respect and dignity and you will be treated the same in return.

Privacy Policy of Circle of Life Massage & Wellness Center

Circle of Life of 918 N. Reading Rd, Ephrata, PA operates the website www.circleoflifewellness.com.

This page is used to inform website visitors regarding our policies of the collection, use, and disclosure of personal information they may provide throughout the use of this website.

If you choose to use our website, then you agree to the collection and use of information in relation with this policy. Any personal information that we collect is used for providing and improving our services. We will not use or share your information with anyone except as described in this privacy policy.

Information Collection and Use

For a better experience while using our website and/or to receive our newsletters, updates regarding our services, and other forms of contact, we may require you to provide us with certain personally identifiable information, including but not limited to your name and email address. The information that we collect will be used to contact or identify you and will not be shared with any third parties unless required to carry out the described service (i.e. information will be shared with an email service provider in order to send your newsletters or other emails you’ve subscribed to).

Log Data

We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This data is collected and used to better enhance our website for improved functionality.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our website functions; To provide information to you per your request; To perform website-related services; or To assist us in analyzing how our website is used. We want to inform our website users that these third parties have access to some of the personal information you choose to share. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your personal information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. These changes are effective immediately after they are posted on this page.

Rights to Opt Out

You have the right to gain access to any of your personal information we’ve collected through the usage of our website. If you would like to gain access to this information or would like to exercise your right to opt out of continued collection of data, you may contact us at any time at info@circleoflifewellness.com.

Contact Us

If you have any questions or suggestions about our privacy policy, please contact us at info@circleoflifewellness.com.